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Resident Experience Coordinator

Job Posted: a day ago

Salary: £ 13,426 - 13,426 / Annum
Job Type: Permanent
Location: Southgate, West Sussex

Expire in: a month

Job Description

Resident Experience Coordinator

The vacancy

Hours: 20 hours per week

Shift Pattern: 5 days a week with some occasional evening or weekends depending on the service.

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.

We’re growing. Quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

Within the role of Resident Experience Co-Ordinator you will ensure all residents receive a high quality, and meaningful activities programme, to promote social inclusion for all residents and encourage fun and motivational activities which are specific to the scheme/village and are co-produced with residents.

You will work with external stakeholders promoting community engagement within the service and encourage resident involvement and assist in the development of models and procedures for effective engagement.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

The essential requirements for the role include:

  * A good knowledge of older people and the issues pertaining to them

  * Experience of working with vulnerable people

  * A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)

  * Experience of developing and delivering themed activities/events capable of engaging a diverse audience with diverse needs (desirable)

  * Proven track record in delivering a creative and inclusive approach to older people’s wellness and activities (desirable)

  * Experience in managing budgets (desirable)

Why us?

At Housing 21 we’re proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:

  * Holiday Pay

  * Occupational Sick Pay

  * Occupational Maternity Pay

  * Health Cash Plan – certain terms will apply

  * Blue Light Card (offering discounts across retail, hospitality and leisure)

  * Car Lease Scheme

  * Cycle to Work Scheme

  * Employee Assistance Programme

  * Training and development

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications: 10 May 2026.

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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