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Resident Involvement Officer
Job Posted: 35 minutes ago
Salary: £ 21 - 22 / Hour
Job Type: Contract
Location: Plymouth, Devon
Expire in: a month
Job Description
Co-ordinate, facilitate and deliver resident involvement activities for the region including support of resident-led scrutiny of services
Client Details
The organisation is a respected entity within the not-for-profit sector, known for its focus on community development and housing services. As a medium-sized organisation, it is committed to delivering impactful projects in the construction and housing space.
Description
· Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact
· Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events
· Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs
· Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement
· Drive forward the digital resident involvement agenda in line with the agreed strategy
· Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met
· Maintain an ongoing understanding of the sector's regulatory framework to support customers and colleagues in their engagement activities
· Support evidence gathering and verification of regional compliance with the regulatory framework
· Assist with the organising and delivery of resident engagement days, partnership days and conferences
· Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject
· Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions
Profile
· Highly effective communication skills - verbal, written and presentation
· Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures
· Good analytical skills with the ability to understand and translate performance data into 'easy to understand' format
· Excellent team player with an ability to work across different teams and at different levels
· Excellent organisational skills and an ability to work on own initiative
· Good level of general education with excellent written and verbal skills
· Good level of IT skills including Word, Excel and PowerPoint
· Flexible hours to facilitate non-standard meeting arrangements
· The ability to travel the region as required
Job Offer
Hourly pay rate of £21.37.
Temporary position offering flexibility and valuable experience in the not-for-profit sector.
Opportunity to make a positive impact on the local community in Plymouth.
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