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RESIDENT LIAISON OFFICER - BIRMINGHAM - UP TO 34K
Job Posted: 4 hours ago
Salary: £ 30,000 - 34,000 / Annum
Job Type: Contract
Location: Birmingham, West Midlands
Expire in: a month
Job Description
Job Title: Resident Liaison Officer
Location:B60 - BIRMINGHAM/Bromsgrove
Salary: UP TO 34K plus car allowance
Sector: Social Housing Maintenance
MUST HAVE OWN VEHICLE. SALARY IS UP TO 34K
6 month fixed term with a view to going Full time (subject to us being awarded the 5 year contract) . starts in 2-3 weeks. salary up to 34k plus 4k car allowance
About the Role
As the key point of contact for residents, you will:
* Engage with customers through newsletters, meetings, visits, and open days.
* Ensure residents are kept informed of works, processes, and any changes or updates.
* Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
* Manage expectations and communication between residents, clients, and our operations teams.
* Handle potentially challenging situations with empathy, professionalism, and resilience
Requirements of the Resident Liaison Officer:
1+ year of experience as a Resident Liaison Officer (Social Housing).
Strong communication skills and empathy.
Ability to work under pressure
Excellent Communication Skills
Excellent Time Management
Work well under pressure
The ability to meet deadlines
People management skills
Negotiation skills
Self-Motivated
High levels of accuracy
The ability to think strategically
Presentation skills
Able to work on own initiative
If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs toBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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