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Resident Liaison Officer CAMBRIDGE up to 32k + car allowance
Job Posted: 5 hours ago
Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Cambridge, Cambridgeshire
Expire in: a month
Job Description
Job Title: Resident Liaison Officer
Location: Cambridge
Salary: £30,000-£32,000 plus car allowance
Sector: Social Housing
MUST HAVE OWN VEHICLE AND VALID UK DRIVING LISENCE
EXTERNAL WORKS, STRUCTUAL REPAIRS, X6 BLOCKS
Key Responsibilities of the Resident Liaison Officer:
* Engaging with residents and understand the needs of the community to deliver a personal service
* Provide a friendly courteous service in connection with residents
* Support, communicate and advise the site team
Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved
Be committed to diversity and inclusion of all
Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures
Undertake resident profiling to identify individual needs and tailor our service
Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc
Make access arrangements mutually convenient with residents
Attend evening/weekend appointments where necessary
Organise community events
Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client
Lead aftercare/handover service
Requirements of the Resident Liaison Officer:
1+ year of experience as a Resident Liaison Officer (Social Housing).
Strong communication skills and empathy.
Ability to work under pressure
Excellent Communication Skills
* Excellent Time Management
Work well under pressure
The ability to meet deadlines
People management skills
Negotiation skills
Self-Motivated
High levels of accuracy
The ability to think strategically
Presentation skills
Able to work on own initiative
If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed) OR email your CV toBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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