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Resident Liaison Officer - Hertford/Ware area
Job Posted: 22 days ago
Salary: £ 31,000 - 31,600 / Annum
Job Type: Permanent
Location: Hertford, Hertfordshire
Expire in: 5 days
Job Description
We are delighted to be working with this large organisation who is recruiting for a
couple of Resident Liaison Officer in the Hertford/Ware area.
Generally you will need a UK driving license, a vehicle will be provided.
You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area. The projects can be varied and you will be the main contact between the two parties. You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required.
You will visit all homes, identifying any safeguarding concerns. Prepare and monitor a tracker for the project. Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained. Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system.
You will have strong IT ability, and outstanding customer service skills. You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner.
The role will start in September/October.
Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break
In return the company is looking to pay a competitive salary of £31000 - £36000pa
Together with a host of benefits
24 days annual leave (+ public holidays)
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme.
Pension
Life Cover equivalent to 1.5 times annual salary
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