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Resident Liaison Officer - Housing

Job Posted: 3 hours ago

Salary: £ 32,000 - 34,000 / Annum
Job Type: Permanent
Location: Basingstoke, Hampshire

Expire in: a month

Job Description

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?

Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis to work around the Basingstoke area. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.

What's in it for you?

  * Basic Salary of up to £35,000 (D.O.E)

  * Generous car Allowance

  * Yearly bonus incentives

  * Access to an online discounts portal, employee assistance program & much more!

What are we looking for?

  * Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.

  * Strong communication and interpersonal skills, with a customer-first approach.

  * Understanding of kitchen and bathroom refurbishment works

  * Experience working in occupied social housing environments.

Key Responsibilities:

  * Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works

  * Conduct pre-start visits to explain the scope of works and answer resident queries.

  * Manage complaints and resolve issues sensitively and professionally

  * Organise and attend resident meetings, open days, and progress updates.

  * Ensure residents are aware of health and safety procedures and property access needs.

  * Support vulnerable residents and ensure special requirements or adjustments are considered.

IF THIS IS YOU, WHY NOT APPLY NOW

Before You Apply

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Looking for your next career move? Join a top company hiring Resident Liaison Officer - Housing job near me in Basingstoke, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!