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Resident Liaison Officer - Housing
Job Posted: 3 days ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Bedford, Bedfordshire
Expire in: 25 days
Job Description
Are you an experienced Customer Service professional with a background in housing, construction or retrofit sectors?
Approach Personnel are proud to be partnered with one of the largest Property Services Contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in Retrofit projects to join them on a permanent basis. As a Resident Liasion Officer, you will be responsible for overseeing communication between residents, site teams and project maangers, with regards to ongoing works.
What's in it for you?
* Yearly bonus incentives
* Private health care.
* Further career growth.
* Generous annual leave entitlement + bank holidays.
What are we looking for?
* Experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or energy retrofit sectors.
* Strong communication and interpersonal skills, with a customer-first approach.
* Understanding of decarbonisation/retrofit works.
* Experience working in occupied social housing environments.
Key Responsibilities:
* Provide residents with timely updates, letters, and access schedules related to: External wall insulation Loft insulation Air source heat pumps Solar panels Window/door upgrades Ventilation improvements.
* Conduct pre-start visits to explain the scope of works and answer resident queries.
* Manage complaints and resolve issues sensitively and professionally
* Organise and attend resident meetings, open days, and progress updates.
* Ensure residents are aware of health and safety procedures and property access needs.
* Support vulnerable residents and ensure special requirements or adjustments are considered.
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Looking for your next career move? Join a top company hiring Resident Liaison Officer - Housing job near me in Bedford, Bedfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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