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Resident Liaison Officer
Job Posted: 11 hours ago
Salary: £ Competitive
Job Type: Permanent Contract , Temporary
Location: Nottingham, Nottinghamshire
Expire in: a month
Job Description
Linear Recruitment are searching for experienced Resident Liaison Officers (RLO) to join our client in Nottingham. The successful candidate will be a key player in ensuring planned / reactive works are completed to customers’ homes. You will have experience dealing with customers face to face and coming to resolutions quickly and calmy. This is a fast-paced role so previous experience working in a fast paced environment is crucial.
This is a temporary to permanent role.
Job duties:
* First point of contact for customers, engaging through face to face meetings, via email and telephone.
* Communicating updates to customers, site teams and internal stakeholders.
* Providing a high level of customer aftercare.
* Liaising with contractors.
* Managing expectations of customers and site teams.
Experience required:
* Direct experience as an RLO / TLO is essential.
* Ideally you will have experience from a contractor in a RLO or community engagement role completing planned / reactive maintenance.
* Must have very strong communication skills.
* Must be able to deal with difficult customers in an emphatic manner and come to a resolution.
* Must have experience in a fast paced, high pressure role.
Benefits / package:
* Chances for training and development.
* Chances for progression.
* Supportive work environment.
* Rates negotiable depending on experienceBefore You Apply
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