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Resident Liaison Officer
Job Posted: 4 days ago
Salary: £ 32,000 - 36,000 / Annum
Job Type: Permanent
Location: Kingston Upon Hull, East Riding of Yorkshire
Expire in: 24 days
Job Description
Company Overview:
Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between £70m-£100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems.
Team & Projects:
The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting.
Key Challenges:
Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support
Managing multiple stakeholders across complex projects
Addressing complaints or technical queries promptly and sensitively
Maintaining strong relationships with contractors, HAs, and internal departments
Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS)
Experience and Qualifications - Essential / Desirable
Any experience with accessibility, working with disabilities, dealing delegated authority
Essential:
Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments
Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications
Full UK driving licence
CSCS card (Construction Skills Certification Scheme)
Excellent communication skills - both written and verbal
Confident in discussing technical matters with residents and translating complex concepts into simple explanations
Experience working with vulnerable residents or those requiring accessible communication
Understanding of site-based operations and construction processes
Comfortable escalating operational issues and reporting to senior stakeholdersDesirable:
Previous experience working with Housing Associations, local authorities, or Advice Centres
Familiarity with BEIS compliance and Local Authority scheme requirements
Experience dealing with delegated authority structures or accessibility-focused service delivery
Background in project coordination or support within the retrofit, energy, or healthcare sector
Knowledge of reporting tools and customer data input systems (e.g., MSD)Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicantsBefore You Apply
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Looking for your next career move? Join a top company hiring Resident Liaison Officer job near me in Kingston Upon Hull, East Riding of Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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