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Resident Liaison Officer
Job Posted: 7 hours ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Needham Market
Expire in: a month
Job Description
Job Title: Resident Liaison Officer
Job Type: Permanent
Location: Needham Market
Salary: £28-30k per annum
Are you a Resident Liaison Officer looking for work?
Our client a well-known social housing refurbishment contractor responsible for the maintenance of 1000s of properties across the East, are recruiting for an experienced working supervisor to oversee the running of a busy voids and repairs maintenance programme across Wisbech and the surrounding areas. The RLO will be Site-based and may be required to fulfil duties concurrently on more than one Site as required. This is a full-time permanent role.
Responsibilities of a Resident Liaison Officer:
To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments.
Understand the works, programme and scope of works.
Provide site reports and updates for client and site management.
Prepare and distribute all communications to residents.
Establish a resident’s charter, maintain files, keep a log of complaints and any query’s that would come in.
Compile, devise and implement procedures and administration to compliment your role.
Be available for residents’ meetings, and meetings with the client as and when.
Site meetings
Housing officers, estate developments or joint management board meetings.
Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process.
Letter process for the neighbouring property’s explaining all works.
Regular checks on residents throughout the day and the end of the working day
Any claims, compensation and complaints are dealt within a time scale and with care.
Desirable Experience of a Resident Liaison Officer:
Occupied refurbishment knowledge
Health & Safety knowledge
Qualifications & Skills of a Resident Liaison Officer:
Excellent communication skills, both written and verbally
Customer care or sales background
Able to work on own initiative and devise system to suit role.
Ability to work as part of a team.
Willingness to work outside in a construction environment.
Appreciation of site operatives
To work/Liaise with local schools, community leaders, youth workers and police.
Please contact our Maintenance Recruitment specialists if you are available for this position.
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