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Resident Liaison Officer

Job Posted: a month ago

Salary: £ 27,000 - 33,000 / Annum
Job Type: Permanent
Location: Barnsley, South Yorkshire

Expire in: 9 hours

Job Description

Resident Liaison Officer – Social Housing (Retrofit Decarbonisation)
Barnsley

Prosper Recruitment are working in partnership with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a large project in Barnsley. This is a permanent opportunity where you will play a key role in resident engagement and customer satisfaction.

As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.

Key Responsibilities

  * Act as the primary liaison between residents, the Scheme Manager, and the client

  * Build strong relationships with residents and address concerns professionally

  * Monitor, manage, and resolve resident complaints effectively

  * Work closely with the Site Project Manager to maintain clear communication on site

  * Coordinate and deliver social value and community engagement events

  * Collate and analyse customer satisfaction surveys

  * Support conflict resolution and ensure minimal disruption to residents

About You

  * Minimum 1 years' experience as a Resident Liaison Officer (or similar role)

  * Strong customer service and communication skills

  * Confident dealing with residents in live environments

  * Organised, proactive, and able to manage sensitive situations professionally

  * Experience within property services or construction is essential

Before You Apply

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Bank details.
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Looking for your next career move? Join a top company hiring Resident Liaison Officer job near me in Barnsley, South Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!