Hiring Now: Resident Liaison Officer Near You – Apply Today!

Your Next Resident Liaison Officer Job Starts Here – Apply Now!

Resident Liaison Officer

Job Posted: 23 days ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: NR5, Earlham, Norfolk

Expire in: 4 days

Job Description

Introduction

We are an award-winning construction company expanding our Resident Liaison Team on our Norwich contract.

We are looking for a proactive individual with experience in the public, retail, or care sectors who is passionate about delivering exceptional customer service. For us, resident satisfaction isn’t just important, it’s fundamental to everything we do.

The Role

As a Resident Liaison Officer, you will be a key member of a dedicated, construction site-based team, acting as the main link between residents and the project team. Working closely with clients, operatives, subcontractors, and site management, you will ensure residents receive clear, accurate, and timely information, both verbally and in writing.

By fostering open communication and building strong, trusting relationships, you will play a central role in delivering a positive resident experience and maintaining the highest standards of customer care throughout the works.

Key Responsibilities

  * Act as the main point of contact for residents and site teams

  * Conduct resident surveys and home visits

  * Keep residents informed of works, progress, and any changes

  * Maintain confidentiality in line with GDPR requirements

  * Champion high-quality service delivery and monitor resident satisfaction

  * Ensure residents’ homes are treated with respect at all times

  * Manage and resolve concerns and complaints promptly and professionally

  * Schedule appointments and manage access arrangements

  * Prepare and distribute resident communications (letters, newsletters, updates)

  * Attend resident meetings as required

  * Handle resident enquiries and liaise with delivery teams regarding changes, cancellations, and progress updates

  * Build and maintain strong working relationships with residents, clients, contractors, and site staff

  * Adapt communication and working practices to meet the needs of diverse residents and clients

This is a delivery-critical role, requiring a proactive, hands-on approach.

What we are looking for

  * Proven experience of customer service

  * Organised, able to prioritise and decisive under pressure

  * Good written and verbal communication

  * Ability to effectively liaise daily with residents by letter, telephone, email, text, whatsapp and face to face in their homes

Essential requirements

  * Customer Service or Care Sector

  * Full Driving License and use of vehicle

Why Mulalley

  * Continuous training, development and support

  * A business that values capability, accountability, and delivery

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Resident Liaison Officer job near me in NR5, Earlham, Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!