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Resident Liaison Officer

Job Posted: 2 days ago

Salary: £ 30,000 - 34,000 / Annum
Job Type: Permanent
Location: Stevenage, Hertfordshire

Expire in: a month

Job Description

Resident Liaison Officer – Stevenage Council Contract

Location: Stevenage
Salary: £30,000 – £34,000 + Package
Contract: Permanent

We are looking for an experienced Resident Liaison Officer (RLO) to join our team, supporting the delivery of works on a long-term Stevenage Council contract.

Scope of Works

  * Window & door replacements

  * Pitched roof works

  * Planned maintenance & refurbishment

The Role

You will act as the key link between residents, site teams and the client, ensuring residents are kept informed throughout the works programme. You'll manage resident queries, arrange access and help minimise disruption.

About You

  * Previous RLO / Customer Liaison experience

  * Social housing or planned maintenance experience desirable

  * Excellent communication and relationship-building skills

  * Confident handling resident queries and complaints

  * Organised, proactive and professional

  * Full UK driving licence desirable

What's on Offer

  * £30,000 – £34,000 + Package

  * Permanent position

  * Long-term council contract

  * Career progression opportunities

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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