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Resident Liaison Officer
Job Posted: 6 days ago
Salary: £ 15.75 - 15.75 / Hour
Job Type: Contract
Location: Ashford
Expire in: 22 days
Job Description
Resident Liaison Officer (RLO)
Ashford
Temporary
Full Time
Join a forward-thinking Housing Association in Ashford as a Resident Liaison Officer, supporting the delivery of responsive repairs and maintenance services while ensuring excellent customer satisfaction. THE ROLE
As Resident Liaison Officer, you will be the key point of contact for residents, supporting and guiding them through housing repair, complaint and disrepair processes. Your role will be essential in maintaining service quality and improving tenant experiences.
Manage customer journeys for repairs, complaints, and disrepair cases
Respond to dissatisfaction at first point of contact, aiming to resolve and de-escalate issues
Investigate and resolve MP and Councillor enquiries in line with council procedures
Maintain complaint logs and disrepair trackers to report trends and lessons learned
Conduct home visits to meet residents, assess works and gather evidence
Arrange appointments and ensure resident satisfaction with completed repairs
Liaise with contractors and internal teams to deliver excellent serviceTHE CANDIDATE
The ideal candidate will have strong experience in a customer-facing role, ideally within a social housing, local authority or construction environment, with a good understanding of repairs and maintenance processes.
Experience in a Resident Liaison Officer or similar role within housing
Strong interpersonal skills with a proactive and empathetic approach
Understanding of complaint resolution procedures and customer care
Excellent communication and organisational abilities
Confident using digital systems and familiar with GDPRTHE CONTRACT
Working Hours: Full Time, 37 Hours Per Week
Length of Contract: 3 Month Contract, Temp to Perm
Rate: £18.35 per hour LTD / £15.75 PAYE (inclusive of holiday pay) HOW TO APPLY
To apply for this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth for more info
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidateBefore You Apply
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