Hiring Now: Resident Liaison Officer Near You – Apply Today!
Your Next Resident Liaison Officer Job Starts Here – Apply Now!
Resident Liaison Officer
Job Posted: 11 days ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Contract
Location: Ely, Cambridgeshire
Expire in: 16 days
Job Description
Resident Liaison Officer - SHDF Retrofit | Sanctuary Housing
* Salary up to £30k + £4k car allowance
* 12 month Fixed Term Contract!
* Location: CB6 (initially), expanding across Cambridgeshire
* Must be able to drive and have own car
Role
We are seeking an enthusiastic and empathetic Resident Liaison Officer (RLO) to join our team delivering a high-profile Social Housing Decarbonisation Fund (SHDF) project. As an RLO, you will be the primary point of contact between our site teams and the residents, ensuring a smooth, informed, and respectful customer experience throughout the delivery of these vital sustainability upgrades.
Key Responsibilities
* Act as the main liaison between residents and the site/project team.
* Arrange and attend resident consultation meetings and property surveys.
* Clearly communicate the scope and schedule of planned works to tenants.
* Manage access appointments, address concerns, and coordinate with contractors.
* Support vulnerable residents to ensure work can proceed with minimal disruption.
*
Keep accurate records of all resident interactions and feedback.
*
Monitor satisfaction levels and support ongoing service improvements.
Essential Skills & Experience
* Experience in a Resident Liaison Officer, Housing Officer, Tenant Engagement or Customer Service role within social housing, construction, or retrofit.
* Strong communication and interpersonal skills with a calm and professional manner.
* Ability to handle sensitive conversations and resolve issues constructively.
* Organised and proactive, with strong attention to detail.
* Comfortable working in resident homes and on live construction sites.
* Full UK Driving Licence and access to a vehicle (travel across Cambridgeshire will be required)Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Resident Liaison Officer job near me in Ely, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).