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Resident Liaison Officer
Job Posted: 7 hours ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: East Sussex
Expire in: a month
Job Description
MMP Consultancy are looking to recruit a Resident Liaison Officer for a Social Housing Contractor on a Permanent basis.
You will be based in their Sussex office and working on the Sussex contract. However, will be required to travel to the Sittingbourne office once a week.
Key Responsibilities:
Providing customer service to residents and customers
Arranging appointments for residents with Trades people in a cost effective and organised manner
Dealing with queries from residents, changing appointments
Rescheduling appointments using our planning tools
Logging current jobs onto our job management system/database
Working with Supervisors and trades people to organise and schedule work
Updating and changing information as the job changes
Ordering equipment needed for the job
The key person communicating between the resident and maintenance worker
Keeping all activity logged and up-to-date in an accurate manner
Liaising with staff at customer sites keeping them up-to-date with progress information
Follow the company's policies and procedures at all times
Cooperate with colleagues from other Departments in a timely manner if and when necessary
Provide information to your line manager in a timely manner when requested to do so
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
Working predominantly on DRS ensuring operatives days are planned maximising productivity re-arranging works where necessary to optimise the operatives route
Receiving phone calls from operatives on siteBefore You Apply
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