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Resident Liaison Officer
Job Posted: 14 hours ago
Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Haringey, Greater London
Expire in: a month
Job Description
About the Company
Our client is a leading specialist contractor with a strong track record in delivering high-quality refurbishment and regeneration projects within the social housing sector. Operating across the UK, with a growing presence throughout London and the South East, the company partners with local authorities and housing associations to carry out vital works that enhance the safety, comfort, and energy performance of residential homes.
Their portfolio includes:
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Internal refurbishments – kitchen and bathroom replacements, repairs, and redecorations
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External works – window and door upgrades, cladding, roofing, and façade improvements
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Decarbonisation and retrofit programmes – including insulation systems, ventilation improvements, and the installation of renewable technologies, all aligned to PAS 2035 and SHDF standards
As part of this exciting growth, the company is now seeking a Resident Liaison Officer (RLO) to support upcoming projects in North London, ensuring tenants remain informed, supported, and satisfied throughout the refurbishment and retrofit process.
The Role
As Resident Liaison Officer, you will act as the key point of contact between the site team and tenants living in occupied properties. You’ll play a vital role in ensuring that residents feel engaged, listened to, and supported during what can be a disruptive period, while also helping to facilitate smooth project delivery.
Key Duties & Responsibilities
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Build strong, positive relationships with residents from project outset to completion
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Carry out pre-start visits to explain works, answer questions, and complete necessary paperwork
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Maintain regular communication with tenants through letters, calls, and face-to-face updates
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Handle queries, concerns, and complaints promptly and professionally
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Coordinate access arrangements with residents and the site team
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Support vulnerable residents or those with special requirements
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Organise resident information sessions and community engagement events
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Keep accurate records of correspondence and site visits
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Liaise with site management to flag and help resolve access or welfare issues
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Monitor resident satisfaction and assist with post-project feedback
Requirements
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Previous experience in a Resident Liaison, Customer Care, or Tenant Engagement role
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Experience working on occupied refurbishment or social housing projects (essential)
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Excellent interpersonal and communication skills
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Strong organisational abilities and attention to detail
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Calm, empathetic, and solution-focused under pressure
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Basic IT skills (Microsoft Office, email, report logging)
What’s on Offer
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£30,000 – £32,000 per annum, depending on experience
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Car allowance or electric company vehicle
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Company pension and additional benefits
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Supportive team environment and excellent training
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Career progression opportunities within a growing, values-driven business
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Opportunity to make a direct, positive impact on residents' lives and community wellbeingBefore You Apply
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Looking for your next career move? Join a top company hiring Resident Liaison Officer job near me in Haringey, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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