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Resident Liaison Officer
Job Posted: 2 days ago
Salary: £ 14.34 - 19.05 / Hour
Job Type: Contract
Location: Liverpool, Merseyside
Expire in: a month
Job Description
e’re looking for an experienced and proactive Resident Liaison Officer (RLO) to join our team on a new Retrofit SHF (Social Housing Fund) Framework contract.
The Responsibilities of the Resident Liaison Officer will Include:
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Acting as the main point of contact for residents throughout all stages of the works
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Ensuring residents are well-informed and prepared for upcoming works
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Handling queries, concerns, and feedback in a timely and empathetic manner
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Supporting the smooth scheduling of access and works to minimise disruption
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Liaising closely with site teams, subcontractors, and the client to deliver a positive resident experience
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Maintaining accurate records of all resident interactions and access arrangements
The ideal Resident Liaison Officer will possess:
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Previous experience as an RLO or similar customer-facing role in SHF retrofit programmes
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Knowledge of social housing and retrofit works, especially around insulation and energy efficiency upgrades
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Strong communication and interpersonal skills – empathetic, clear, and confident
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A proactive approach and ability to problem-solve quickly and diplomatically
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Organised, reliable, and able to manage multiple tasks
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Full UK driving licence and willingness to travel across sites if required
The Resident Liaison Officer will:
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Be part of a high-impact programme improving energy efficiency and comfort in social homes
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Work with a collaborative, resident-focused team
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Opportunity for up to 3 years of continuous work on a secured framework
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Real chance to shape and grow the resident engagement process on a new client account
If interested in this Resident Liaison Officer role, please applyBefore You Apply
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