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Resident Liaison Officer
Job Posted: 2 days ago
Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Norwich
Expire in: a month
Job Description
Job Description:
Our client, a reputable social housing contractor based in Norwich is seeking a Resident Liaison Officer to join their team. Working with a site manager on contracts in Norwich and the surrounding area.
Vehicle and fuel card are included.
Working Hours - Monday - Friday 8am-5pm
£31-£32k dependent on experience. This is on a temporary to permanent position after 13 weeks.
Duties and Responsibilities.
-Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home.
-To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
-Visiting properties at survey stage to carry out pre-start visitis or phone calls.
-Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
-Assist with health & safety checks.
-Deal with complaints including initial and follow up visits.
-Accurately record and acknowledge all customer contacts.
-Maintain communication to the highest possible standards of customer care with residents and site teams.
Requirements
- Experience of working in the social housing sector ideally in a similar role.
- Excellent customer service skills and experience of working with the general public in a
customer facing role.
- Full driving license as you will need to travel and meet with tenants, no more than 6 points
- IT skills specifically Microsoft Office and Excel
Benefits
- Van / Fuel card provided or Car allowance and mileage paid
- Laptop and Smartphone provided
- Flexible working available
- 25 days annual holiday plus bank holidays
Please apply with your up to date CV via the link if you feel you have the relevant qualifications for this roleBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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