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Resident Liaison Officer (RLO)

Job Posted: 14 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Reading, Berkshire

Expire in: 13 days

Job Description

Resident Liaison Officer (RLO)
Location: Readng Area
Full-Time | Permanent

About the Role
A leading organisation in planned maintenance is seeking a customer-focused Resident Liaison Officer to support residents throughout refurbishment works, ensuring clear communication and a positive experience.

Key Responsibilities
• Maintain confidentiality of resident information in line with GDPR
• Understand project scope, programme, and planned activities
• Schedule appointments and manage access via internal systems
• Produce weekly reports for site and contract teams
• Prepare and distribute resident communications
• Respond to resident enquiries and provide timely updates
• Monitor and promote high levels of customer satisfaction
• Adapt communication to meet diverse resident needs
• Support compliance with Social Housing Consumer Standards
• Report property concerns such as damp or mould
• Record Resident Satisfaction Scores accurately
• Log all interactions and escalate issues when required
• Identify and report safeguarding or vulnerability concerns
• Work collaboratively with clients, teams, and contractors
• Attend project meetings and contribute to service improvements

About You
• Experience in a customer-focused or resident-facing role
• Strong communication and interpersonal skills
• Good IT skills including MS Office and job systems
• Organised, proactive, and detail-oriented
• Positive, flexible, and team-focused attitude
• Empathetic and able to build trust with residents

If this role is of interest, please reach out to Charles Howe of Tradeline Recruitment directly via email or mobile

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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