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Resident Liaison Officer - Social Housing

Job Posted: 2 days ago

Salary: £ 32,000 - 35,000 / Annum
Job Type: Permanent
Location: Nottingham, Nottinghamshire

Expire in: 25 days

Job Description

Are you an experienced customer service professional within the housing regeneration sector?

Approach Personnel are proud to be partnered with a regional housing regeneration contractor, who are currently looking to appoint a Resident Liaison Officer on a permanent basis to oversee a project across the Nottingham area. As a Resident Liaison Officer, you will be responsible for overseeing the full customer journey, from pre‑start visits and resident profiling through to day‑to‑day communication, complaint handling, and post‑completion aftercare.

What's in it for you?

  * Competitive basic salary based on your experience.

  * Car allowance.

  * Access to an employee discount portal.

  * Buy & sell holidays.

  * Shares in the business with tenure.

What are we looking for?

  * Prior experience in a customer service role in either new build housing or housing regeneration programs.

  * An organised, proactive and confident individual.

  * Strong communication and administration skills.

  * Ideally, prior use of Microsoft Office & EasyBop.

Key Responsibilities:

  * Managing resident relationships, building trust with tenants and homeowners, addressing concerns, and maintaining positive communication throughout the project.

  * Handling complaints and resolving issues.

  * Coordinating access to properties, arranging appointments for contractors to enter homes safely and conveniently.

  * Supporting vulnerable residents, Identifying residents who may need additional assistance, such as elderly tenants, disabled residents, or families with special needs.

  * Monitoring customer satisfaction, gathering feedback and helping improve service delivery and resident experience

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Resident Liaison Officer - Social Housing job near me in Nottingham, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!