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Resident Liaison Officer - Social Housing
Job Posted: 19 hours ago
Salary: £ 25,000 - 30,000 / Annum
Job Type: Permanent Contract
Location: Enfield, Greater London
Expire in: a month
Job Description
Job Title: Resident Liaison Officer (RLO) – Social Housing Project
Location: Enfield, London
Start Date: August 2025
Salary: £25k - £30k
About the Project:
We are seeking an experienced Resident Liaison Officer (RLO) to join our clients project team for a key project based in Enfield. The scheme involves refurbishment works to a sheltered housing block, including:
* Full roof replacement
* Window replacements and associated making good
* Façade repairs
* Internal decorations to communal areas
This is a live environment with vulnerable residents, so communication, empathy, and professionalism are critical throughout the duration of the project.
Key Responsibilities:
* Act as the main point of contact between the residents and the project team
* Ensure clear, timely communication of works to all residents and stakeholders
* Organise and attend resident meetings, drop-in sessions, and coffee mornings
* Assist with scheduling access to properties and communal spaces for surveys and works
* Maintain detailed records of correspondence, complaints, and resolutions
* Manage and resolve resident issues or concerns in a prompt, sensitive manner
* Distribute newsletters, updates, and notices relating to works
* Ensure safeguarding procedures are followed when working around vulnerable residents
* Work closely with site managers and contractors to ensure minimal disruption
Requirements:
* Previous experience as an RLO on housing refurbishment projects, preferably in sheltered or supported housing
* Excellent communication and interpersonal skills
* Empathy and understanding when dealing with elderly and/or vulnerable residents
* Strong organisational and record-keeping skills
* Able to work collaboratively in a fast-paced site environment
* Basic knowledge of construction processes preferred
* Must be based in Enfield
For more information, please apply within or contact Aaron Billett at CSC RecruitmentBefore You Apply
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