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Resident Liaison - Warrington
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: a month
Job Description
Job Title: Resident Liaison Officer
Location: Northwest
Contract Type: Contract
Salary: Competitive + benefits
Role Purpose
Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels.
Key Responsibilities
Resident Engagement
Build and maintain positive relationships with residents.
Conduct home visits, meetings, and drop-in sessions.
Provide clear and timely updates on works schedules and progress.
Communication & Coordination
Draft and distribute newsletters, notices, and other resident communications.
Coordinate access arrangements with residents for scheduled works.
Liaise between residents, contractors, and site teams to resolve issues quickly.
Customer Care
Respond promptly to resident queries, complaints, and concerns.
Support vulnerable residents by liaising with housing officers and external agencies.
Manage feedback processes and escalate issues where necessary.
Project Support
Assist in scheduling works to minimise resident disruption.
Maintain detailed records of communications, access arrangements, and appointments.
Support the handover process, including resident inductions and aftercare.
Compliance & Reporting
Ensure resident engagement meets relevant standards and requirements.
Maintain accurate logs of complaints, resolutions, and resident interactions.
Produce reports on resident satisfaction, risks, and issues.
Health, Safety & Environment
Promote safe working practices in occupied properties.
Conduct risk assessments for resident-related activities.
Ensure residents are aware of safety measures during works.
Skills & Experience
Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role.
Strong communication, empathy, and conflict resolution skills.
Organised and proactive, with the ability to balance multiple priorities.
Experience supporting vulnerable residents (desirable).
IT proficiency (MS Office; experience with CRM/resident management systems preferred).
Role Goals
Ensure effective two-way communication between residents and project teams.
Minimise disruption to residents through proactive planning.
Achieve high resident satisfaction scores.
Support project delivery:
Safely
On time
With minimal disruption
To the required qualityBefore You Apply
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