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Resident Service Manager
Job Posted: 12 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Milton Keynes, Buckinghamshire
Expire in: a month
Job Description
Are you a dedicated professional with a passion for exceptional customer service? A prestigious client in Milton Keynes is seeking a Resident Services Manager to create a warm, welcoming environment for residents and visitors alike. This role offers the chance to be the linchpin of a vibrant community, ensuring residents feel at home and supported.
Why This Role Stands Out:
**Impactful Work:** You'll be the first point of contact for residents, making a real difference in their daily lives by addressing questions, maintenance requests, and issues promptly and effectively.
**Dynamic Environment:** Conduct in-person and video viewings of apartments, showcasing the best of what the property has to offer to prospective residents.
**Professional Growth:** Hone your negotiation skills by closing deals to secure lettings, minimising void periods, and maximising rental income.
**Leadership:** Oversee apartment inspections and turnarounds, ensuring each unit meets the highest standards for new residents.
Key Responsibilities:
**Resident Interaction:** Respond to queries, maintenance requests, and issues in a timely manner, taking appropriate action to resolve them.
**Viewings and Lettings:** Conduct apartment viewings, both in-person and via video, and close deals to secure new lettings.
**Tenancy Renewals:** Negotiate renewals with existing residents to extend tenancies, fostering long-term relationships.
**Inspections and Turnarounds:** Complete apartment inspections at various stages of tenancy and oversee the turnaround process to maintain high standards.
Skills and Experience Required:
**Customer Service Excellence:** Demonstrated experience in a customer-facing role, with a commitment to providing outstanding service.
**Sales Acumen:** Proven ability to close deals and negotiate terms, with a focus on maximising rental income and minimising void periods.
**Organisational Skills:** Strong attention to detail and the ability to manage multiple tasks efficiently.
**Communication:** Excellent verbal and written communication skills, capable of interacting with a diverse range of residents and stakeholders.
**Problem-Solving:** Proactive approach to identifying and resolving issues, ensuring resident satisfaction.
This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about creating a positive living experience for residents. If you possess the skills and experience outlined above, this could be the next exciting step in your careerBefore You Apply
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Looking for your next career move? Join a top company hiring Resident Service Manager job near me in Milton Keynes, Buckinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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