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Resident Services Associate
Job Posted: 3 days ago
Salary: £ 26,000 - 26,000 / Annum
Job Type: Permanent
Location: Southampton, Hampshire
Expire in: 25 days
Job Description
About the Role
Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Southampton
For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.
You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service.
Responsibilities
Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
Conducting customers viewings and tours
Undertaking pre-let inspections and scheduled inspections of communal areas
Logging receipt and collection of customer parcels
Building security and resident administration in line with GDPR
Arranging and hosting events for residents
Logging and reporting all Health and Safety tasks
Administrative duties predominantly revolving around reports producing system reportsRequirements
Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
Continually strives to improve knowledge, skills and abilities to produce the best results
A flexible approach, dedication to working well in a team
Positive attitude and ability to go above and beyond for residents with little supervision
Proficient with common software eg Microsoft/Windows etc
Excellent communication skills, including written and verbal English and numeracy
Experience with events desirable
You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service.Responsibilities
Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
Conducting customers viewings and tours
Undertaking pre-let inspections and scheduled inspections of communal areas
Logging receipt and collection of customer parcels
Building security and resident administration in line with GDPR
Arranging and hosting events for residents
Logging and reporting all Health and Safety tasks
Administrative duties predominantly revolving around reports producing system reportRequirements
Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
Continually strives to improve knowledge, skills and abilities to produce the best results
A flexible approach, dedication to working well in a team
Positive attitude and ability to go above and beyond for residents with little supervision
Proficient with common software eg Microsoft/Windows etc
Excellent communication skills, including written and verbal English and numeracy
Experience with events desirableBefore You Apply
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