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Resident Services Officer
Job Posted: an hour ago
Salary: £ 17 - 22 / Hour
Job Type: Contract
Location: Stevenage, Hertfordshire
Expire in: a month
Job Description
A growing housing provider in Hertfordshire is seeking a Resident Services Officer to join their collaborative team. This is a chance to make a real impact by supporting residents and ensuring repairs and maintenance services run smoothly.
Key Responsibilities
* Act as the first point of contact for resident enquiries (phone, email, face‑to‑face, webchat).
* Diagnose and schedule repairs using specialist IT systems.
* Coordinate works with internal teams and external contractors.
* Plan and allocate work for maintenance operatives to ensure efficiency.
* Respond to and resolve resident repair complaints.
* Process invoices and manage contractor communications.
* Support colleagues with resident issues and tenancy processes.
What We’re Looking For
* Strong customer service skills and excellent communication.
* Proven experience in repairs administration or scheduling, ideally within housing or property services.
* Good IT skills and ability to learn new systems quickly.
* Organised, reliable, and able to work under pressure.
* Team player who can also work independently with initiative.
Desirable: Knowledge of housing management services, repairs, and maintenance processesBefore You Apply
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Looking for your next career move? Join a top company hiring Resident Services Officer job near me in Stevenage, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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