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Residential Duty Manager
Job Posted: 12 hours ago
Salary: £ 38,000 - 40,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
Residential Duty Manager Permanent | Full-Time £ 38K London
Shift Pattern: 7am-7pm & 8am-8pm | 4 days on, 4 days off
About the Role
Are you passionate about delivering exceptional service and creating a welcoming environment? We are seeking a dedicated Residential Duty Manager to oversee concierge operations across multiple residential sites within a vibrant and diverse mixed-use development.
This is a hands-on leadership role where you'll ensure seamless service delivery, uphold high standards, and foster a one-team culture across the development.
Key Responsibilities
* Lead and support concierge teams across multiple sites
* Ensure consistent, high-quality resident services
* Conduct health & safety inspections and fire walks
* Manage resident interactions, move-ins/outs, and amenity bookings
* Oversee building cleanliness, security, and contractor coordination
* Maintain accurate records and assist with administrative duties
* Represent the brand with professionalism and pride
What We're Looking For
* Proven experience in concierge/front-of-house roles (residential preferred)
* Strong leadership and communication skills
* Ability to manage multiple sites and teams
* Calm, professional approach in high-pressure situations
* Proficiency in Microsoft Office and property management systems
Desirable Qualifications
* CCTV Licence
* IOSH Managing Safely
* First Aid at Work
* Fire Warden Certification
* Familiarity with Dwellant (Concierge Assistant)
Why Join Us?
This is more than just a place to live-it's a thriving community. As Residential Duty Manager, you'll play a key role in shaping the resident experience and contributing to a dynamic, service-driven team.
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