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Resource Planning & Scheduling Analyst

Job Posted: 8 days ago

Salary: £ 32,000 - 36,000 / Annum
Job Type: Permanent
Location: Derby, Derbyshire

Expire in: 19 days

Job Description

Resource Planning & Scheduling Analyst

Derbyshire| Full time Onsite (Mon – Fri) | £32,000–£36,000 + Package

Are you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans? If so, this is a first-class opportunity to join an established Resource Planning team.

The role is fully onsite (Mon – Fri) and provides a competitive base salary of £32’000 - £36’000 (depending on experience) and broad benefits package.

What You’ll Do

  * Own and manage the short-term resource planning cycle (> 8 weeks)

  * Verify the demand forecast prior to creating a rolling schedule pattern that you’ll optimise regularly to cater for local changes, events and alterations in expected demand

  * Effectively manage ‘off-line’ activities to ensure optimal resource availability

  * Analysis performance trends to adjust forecast accuracy and schedule optimisation

  * Optimise and improve the use of the WFM platform

  * Spot trends and risks to improve future planning.

  * Influence stakeholders in best practice planning processes

What We’re Looking For

  * Experience within a contact centre Resource Planning or Workforce Planning team

  * Strong knowledge of creating, releasing and optimising staff schedules

  * Hands-on use of a leading WFM platform ( NICE, Verint, Calabrio, Alvaria)

  * Competent Excel & analytical skills

  * Proactive relationship building and stakeholder engagement abilities

  * A proactive mindset with a focus on continuous improvement.

What You’ll Get

  * Competitive salary

  * Broad Benefits Programme

  * Superb coaching, mentoring and support

  * Onsite Parking

Ready to apply or learn more? Please contact us as directed

Before You Apply

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