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Retail Regional Ops Manager

Job Posted: 40 minutes ago

Salary: £ 50,000 - 55,000 / Annum
Job Type: Permanent
Location: Stamford Hill

Expire in: a month

Job Description

Retail Regional Operations Manager
 Stamford Hill, London (with occasional travel to London & Manchester branches)
 We are recruiting for a growing telecoms retail business seeking an experienced and hands-on Retail Regional Operations Manager to oversee the day-to-day operations of multiple branches across London and Manchester but you’re main base will be at Stamford Hill branch. 
 This is a key leadership role, acting as the link between senior leadership and Branch Managers. You’ll ensure stores run smoothly, maintain high operational standards, and deliver a consistent, customer-focused experience across all locations.
 Key Responsibilities:
  
Oversee daily operations across multiple retail sites 
Line-manage and support Branch Managers 
Drive consistency in performance, service, and store standards 
Handle escalations and resolve operational challenges 
Lead staff training, onboarding, and development 
Monitor performance and implement improvements 
Support rollout of new products and initiatives 
Report on operations, staffing, and customer insights    
 What We’re Looking For:
  
Proven multi-site retail management experience 
Ideally telecoms/mobile phone retailer management experience 
Strong mobile phone/telecoms knowledge 
Strong leadership and people management skills 
Experience managing managers or senior team members 
Highly organised with strong problem-solving ability 
Confident handling challenging situations and conversations 
Hands-on approach with the ability to lead strategically    
 The Role Offers:
  
Competitive salary with performance-based bonus 
Clear progression opportunities 
Private healthcare 
On-site parking

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