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Retailer Services, Credit Control and Sales Support Team Leader
Job Posted: 12 hours ago
Salary: £ 32,000 - 34,000 / Annum
Job Type: Permanent
Location: Slough, Berkshire
Expire in: a month
Job Description
Team Leader – Retailer Services, Credit Control and Sales Support Team Leader
Location: Slough - Hybrid working
Salary: £32-34 + Car Allowance and Excellent Benefits
Contract: Permanent, Full-time
About the Opportunity
We’re partnering with a leading organisation in the automotive financial services sector to recruit an experienced Team Leader to oversee a dynamic team within their Customer and Retailer Support function.
This is a fantastic opportunity for a people-focused leader who thrives in a fast-paced, customer-centric environment. You’ll play a key role in ensuring the team delivers a market-leading customer experience while maintaining the highest levels of accuracy, compliance, and efficiency.
What You’ll Be Doing
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Lead, coach, and develop a team of Retailer Services, Credit Control, and Sales Support Specialists.
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Drive performance through regular 1:1s, team meetings, and performance reviews.
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Promote a culture of continuous improvement, ensuring best practice is shared across teams.
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Support the delivery of departmental objectives, ensuring customer and retailer satisfaction targets are achieved.
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Oversee compliance with all relevant regulatory and process requirements.
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Act as an escalation point for complex customer or retailer enquiries.
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Identify and implement process improvements to enhance efficiency and customer outcomes.
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Produce and analyse management information reports on key performance metrics.
What We’re Looking For
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Minimum 12 months’ experience managing a team within a Contact Centre or Financial Services environment.
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A natural leader with a hands-on, supportive, and developmental management style.
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Excellent communication, problem-solving, and interpersonal skills.
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Strong customer focus with a passion for delivering exceptional service.
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Confidence in managing performance and driving continuous improvement.
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Strong attention to detail and organisational skillsBefore You Apply
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