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Retention Executive

Job Posted: a day ago

Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: a month

Job Description

Retention Executive - Relationship Management Team

Manchester | Full-Time | Office-Based with Occasional Client Visits

Are you a natural relationship builder who thrives on turning client interactions into long-term partnerships? Do you take pride in delivering exceptional service, solving problems with confidence, and keeping customers loyal year after year? If you're driven, people-focused, and passionate about retention, this is your chance to step into a role with real influence, impact, and career potential.

THE OPPORTUNITY

This is a career-defining opportunity for an exceptional Retention Specialist to join the rapidly expanding Relationship Management Team at our city centre-based client- an industry-leading EAP & Occupational Health provider and a proud Sunday Times 'Best Places to Work' organisation.

With over 85,000 organisations and 11 million lives supported across the UK & Ireland, they are a business with unmatched financial strength, ambitious expansion plans, and a reputation for excellence. For the right individual, this role offers extraordinary scope for career growth, impact, and progression.

THE ROLE

As a Retention Executive, your goal is simple: keep your clients delighted, engaged, and renewing year after year.

In this highly rewarding role, you will build strong relationships, demonstrate undeniable return on investment for clients, and act as a trusted consultant to your portfolio of clients. You will protect revenue, uncover new opportunities, negotiate renewals, and handle termination requests with confidence, empathy, and creativity-turning challenges into long-term loyalty.

This is an office-based role using telephone, video and email, with occasional face-to-face client visits where required.

WHAT YOU'LL BE DOING

Managing a diverse portfolio of clients, ensuring strong engagement and satisfaction.
Delivering proactive relationship management to achieve retention KPIs and renewal targets.
Negotiating renewals with a goal of achieving 95%+ retention.
Supporting new client implementations and ensuring seamless onboarding.
Providing consultancy on product options, specialist services, and best practice usage.
Identifying upsell opportunities and promoting additional solutions.
Monitoring market changes and feeding insights back to senior leadership.
Maintaining exceptional customer service and supporting the sales and bid teams.
Keeping daily renewal statistics, flagging risks, and reporting weekly activity and progress. 

WHAT YOU BRING TO THE TEAM

Highly organised with excellent attention to detail and consistency.
Experience in retention or client management roles, with the energy and resilience to thrive.
Strong written and verbal communication skills that adapt to any audience.
Confident across Microsoft Office (Excel, Word, PowerPoint).
Ability to multitask, prioritise, and manage a busy portfolio efficiently.
Target-driven mindset-comfortable working towards KPIs, calls, meetings, and retention goals.
Enthusiasm, flexibility, and a passion for supporting client success. 

WHY YOU'LL LOVE WORKING THERE

Our client takes care of their people-personally, professionally, and financially. Benefits include:

25 days' holiday plus bank holidays
Your birthday off every year
Health cash plan for you (and your children)
Increasing holidays with service
Contractual sick pay
Private medical insurance (after 5 years)
Pension & Life Insurance, with increased contributions over time
Christmas bonus (after 3 years)
Profit share scheme
Season ticket loan & Cycle to Work scheme
Discounts, incentives and reward schemes
Monthly social events with free food & drinks - Fab Friday!
Free 24/7 onsite gym 

READY TO TAKE THE NEXT STEP?

If you're a confident relationship builder with a passion for client success and a talent for turning conversations into long-term partnerships, this is your opportunity to shine in one of the UK's most trusted and award-winning wellbeing organisations.

Our client is holding a Recruitment Day on Tuesday 9th December, apply now and build an exciting future.

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INDMANJ

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Retention Executive job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!