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Retentions Agent
Job Posted: 6 hours ago
Salary: £ 26,400 - 26,400 / Annum
Job Type: Contract
Location: Salford, Greater Manchester
Expire in: a month
Job Description
As a Retentions Agent in the Technology & Telecoms industry, you will play a key role in engaging with customers to retain their business and provide tailored solutions. This position, based in Manchester, requires excellent communication skills and a proactive approach to customer retention.
Client Details
The employer is a well-established medium-sized organisation within the Technology & Telecoms sector. They are known for offering innovative solutions and maintaining a strong focus on customer satisfaction. Their Manchester office serves as a hub for their customer engagement and retention efforts.
Description
Engage with customers to understand their needs and deliver personalised retention strategies.
Handle inbound and outbound calls to address customer concerns and offer tailored solutions.
Work collaboratively with the sales and support teams to ensure seamless service delivery.
Maintain accurate records of customer interactions and feedback within the CRM system.
Provide detailed information about available products and services to enhance customer retention.
Meet or exceed individual and team retention targets.
Identify opportunities for upselling or cross-selling additional services.
Stay updated on industry trends and company offerings to provide informed advice to customers.Profile
A successful Retentions Agent should have:
Previous experience in a customer-facing or sales-related role.
Excellent verbal and written communication skills.
A customer-focused mindset with the ability to build rapport quickly.
Strong problem-solving skills and a proactive approach to addressing customer issues.
Familiarity with CRM systems and basic computer skills.
An ability to work well in a fast-paced environment and meet targets.Job Offer
6 month FTC with possibility of going perm.
Comprehensive training and support to excel in your role.
Parking on-site & close to main public transport links.
A collaborative and supportive team environmentBefore You Apply
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Looking for your next career move? Join a top company hiring Retentions Agent job near me in Salford, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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