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Returns / Warranty Co-ordinator
Job Posted: 4 days ago
Salary: £ 25,396 - 25,396 / Annum
Job Type: Permanent
Location: Waltham Abbey
Expire in: 23 days
Job Description
Job role: Returns / Warranty Co-ordinator (Lates)
Location: Waltham Abbey
Hours: Full-time (Monday to Friday 2pm to 10pm)
Salary: £25,396 per annum (paid monthly)
About our client
Centric Talent is currently recruiting for a Returns / Warranty Co-ordinator to join our clients team at their warehouse in Waltham Abbey.
Our client is one of the UK's leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailers up and down the UK.
Job overview
You will play a vital role in maintaining accurate Returns / Warranty Co-ordination across our national distribution network. Your focus will be on data accuracy, supporting warehouse operations, and resolving discrepancies quickly and efficiently to ensure the smooth running of the supply chain.
Structure:
This role will report to the warehouse Manager but will have a close relationship with all other shift patterns.
The ideal person:
Have good communication skills
Have good attention to detail
Is self-motivated, reliable, and have a 'can do' attitude
Is able to work under pressure in a time-constrained environmentKey activities and responsibilities:
Responsible for the management of own brand spares in Waltham Abbey
Working closely with the customer service team to support customer enquiries for warranty claims
Working with sales, customer service, quality and warehouse teams to ensure that issues are understood to protect customer service levels and feedback information to the business
Checking product specifications and compatibility in line with business and customer requirements
Communicating with Customers to resolve any warranty claims associated with own brand products
Working closely with the warehouse team to examine goods returned from customers
Ensure good stock products are returned to their correct location.
All Branded faulty goods to be placed in quarantine area for inspection or return for credit to manufacturer.
All own brand faulty products to be stripped down for spares as required
Maintain accurate stock records for spare parts
Prepare for and carry out regular Stock Takes in accordance with company stock take procedures.
General House Keeping duties.
All duties to be completed in line with current Health & Safety Guidelines.
Up to date knowledge of products, technology and regulations are maintained.
Any reasonable duty as requested by your Line Manager.Experience and education:
Full understanding of all company procedures and requirements
Excellent product knowledge
Numeracy and literacy skills
Customer focused
Good communication skills
Team Player
Positive outlookShift pattern
Monday to Friday 2pm - 10pm
23 days Holiday - increasing to 25 after 3 yearsIf you feel you have the relevant experience then we'd love to hear from you, apply todayBefore You Apply
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