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Revenues and Benefits Customer Service Advisor
Job Posted: 2 hours ago
Salary: £ 16.09 - 16.09 / Hour
Job Type: Temporary
Location: Sittingbourne, Kent
Expire in: a month
Job Description
Revenues and Benefits Customer Service Advisor
Sittingbourne, Kent
Temporary 16 weeks
Monday - Friday (30 hours)
£16.09 PAYE
Social Housing Experience Needed
Daniel Owen are proud to be representing a well-known company based in the Sittingbourne, Kent area who are looking for a highly skilled Revenues and Benefits Customer Service Advisor to join their team.
Duties - Revenues and Benefits Customer Service Advisor
To answer phone calls relating to Revenues & Benefits in a timely manner, always ensuring high levels of customer To interpret queries/problems that are generated by customers in order to generate solutions to meet their needs whilst the customer is on the phone with you
Promote and encourage self service and online services, including ebilling and client wide notifications, whilst recognising vulnerability and where there may be the need to support residents through their enquiry
To ensure confidentiality of all evidence/information held on all systems accessed
Ensuring customer data is up to date, this includes correct spellings of names, adding first names to accounts/profiles, email addresses and telephone numbers
Through active listening and conversation have an awareness of other support and benefits/assistance that customers may be entitled to and signposting customers as appropriate
Responsibility for recognising signs of fraudulent claims, understand what key information should be recorded and following the correct referral process
To apply operating standards when responding to each enquiry and to follow the clients complaints procedure when appropriate Tasks to be carried out with customer on the phone include:
Setting up Tax arrangements and payment plans for customers
Reprofile Tax accounts to ensure instalments are correct
Make changes to customers payment method and instalment due dates as well as taking payments and signposting to self service
Set up direct debits
Send copy bills on requestBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Revenues and Benefits Customer Service Advisor job near me in Sittingbourne, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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