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RLO/Customer advisor - Milton Keynes
Job Posted: a day ago
Salary: £ 13.5 - 15 / Hour
Job Type: Contract
Location: Milton Keynes, Buckinghamshire
Expire in: a month
Job Description
Resident Liaison Officer - Full Time (Temporary Contract)
Location: Milton Keynes
Salary: £13.00-£13.50 per hour + holiday pay (approx. £14.50-£15+ total)
Contract Type: Full-time, temporary (until 19th December 2025)
Hours: Monday to Friday, 8:00am - 5:00pm (30-minute break)
Reports To: Project Manager / Site Manager / Housing Manager
About the Role
We're looking for a friendly, organised, and proactive Resident Liaison Officer to join our team on a large refurbishment and repair project. This is an ideal opportunity for someone with a customer service background, basic IT skills, and access to their own transport, who's looking to step into a more hands-on, community-focused role.
You'll be the main point of contact for residents, helping to ensure they are well-informed and supported while works are carried out in their homes.
Key Responsibilities
Be the first point of contact for residents throughout the works process
Communicate clearly and regularly with residents-before, during, and after works
Liaise with site staff, housing officers, and contractors
Help resolve any complaints or concerns with empathy and professionalism
Visit residents in their homes for welfare checks and updates
Keep accurate records and assist with general admin, emails, and documentation
Support vulnerable tenants and help arrange alternative accommodation if needed
Attend resident meetings and community consultations
Promote a positive relationship between the project team and the local community
What We're Looking For
Essential:
Background in customer service, support, or community engagement
Good communication skills - both verbal and written
Some IT skills - comfortable with email, Microsoft Office, and basic admin tasks
Ability to travel between locations (own transport preferred)
Friendly, reliable, and confident working with the public
Organised and able to manage your time independently
Desirable (but not essential):
Experience in housing, property services, or resident support roles
Multilingual abilities
Familiarity with social housing or tenant rights
Suitable Backgrounds May Include:
Customer Service Advisors (face-to-face or phone-based)
Housing Officers or Support Workers
Retail or Hospitality Team Leaders
Call Centre Operatives
Community Support Workers
Receptionists or Front-of-House Staff
Teaching Assistants or Youth Workers
Social Care or Voluntary Sector Staff
Interested?
If you enjoy working with people and want a rewarding role that makes a real impact on local communities, apply today!
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