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Road Freight Customer Service
Job Posted: a day ago
Salary: £ 29,000 - 32,000 / Annum
Job Type: Permanent
Location: Cannock, Staffordshire
Expire in: a month
Job Description
Customer Service Executive - Freight Forwarding (Exports)
Location: Cannock | Salary: £29,000 - £32,000
German Language Advantageous
Are you an experienced customer service professional with a background in freight forwarding and a passion for delivering exceptional client support?
We are working with a well-established freight forwarding business based in Cannock, seeking a Customer Service Executive to join their export operations team. This is an excellent opportunity for someone who thrives in a fast-paced logistics environment and is looking to develop their career in international trade.
The Role:
As a key member of the export department, you will be responsible for managing customer relationships, coordinating shipments, and ensuring that export operations run smoothly from booking to delivery. Your ability to communicate clearly and professionally with clients, carriers, and overseas agents will be essential.
Key Responsibilities:
Handle customer enquiries and provide timely updates on shipment progress
Liaise with internal teams and external partners to ensure accurate documentation and compliance with export regulations
Monitor and resolve any service issues, proactively keeping customers informed
Build and maintain strong client relationships, providing tailored support for repeat business
Work collaboratively with the export team to improve processes and service delivery
Use freight systems and customer portals to track, report, and manage shipments
Requirements:
Experience in a freight forwarding or logistics customer service role, ideally with a focus on exports
Strong organisational and problem-solving skills
Excellent written and verbal communication skills
Proficiency in freight systems and MS Office
A team player with a can-do attitude and a customer-first approach
German language skills would be a distinct advantage
What's on Offer:
Competitive salary of £29,000 - £32,000, depending on experience
Friendly and supportive working environment
Opportunity to work with an experienced and reputable team in the logistics industry
Convenient Cannock location, with on-site parking
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
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