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Sage Support Consultant – Hampshire/Hybrid
Job Posted: 3 days ago
Salary: £ 35,000 - 45,000 / Annum
Job Type: Permanent
Location: GU14, Farnborough, Hampshire
Expire in: 24 days
Job Description
Sage Support Consultant – Hampshire/Hybrid
£35,000-£45,000
A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You’ll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.
What you’ll be doing
· Accurately assess customer issues and business impact, assigning appropriate priority levels.
· Responding to and resolving Sage support queries via telephone, email and remote access
· Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes.
· Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases
· Record details, accurate information, and track all support calls from initiation to resolution.
· Provide clear documentation of issues and their resolutions to support future problem-solving efforts.
· Identify and address recurring issues, collaborating with the team to implement lasting solutions.
Key Skills
· Strong expertise in software testing, troubleshooting, and quality assurance.
· ERP systems experience (Sage X3)
· Responding to and resolving Sage support queries via telephone, email and remote access
· Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases
· Responding to and resolving Sage support queries via telephone, email and remote access
· Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases
· Call Management and prioritisation to ensure service levels agreements are metBefore You Apply
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