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Sales Administrator

Job Posted: 17 days ago

Salary: £ 26,000 - 27,000 / Annum
Job Type: Permanent
Location: SG6 1NE

Expire in: 10 days

Job Description

Sales Support Administrator
 £26,000-£28,000 per annum
 Letchworth Garden City
 9am-5pm Monday to Friday 
  
 Our client is a recycling materials manufacturer based in the beautiful town of Letchworth, and they are looking for a proactive individual to assist in the day-to-day running of the sales area. This Full Time Permanent role offers the right candidate an excellent opportunity working with a well-respected local business within a collaborative and supportive team environment with full training provided on-site to the right candidate.
  
 Main duties and responsibilities
  
 Objective: Assist in the daily operations of the sales area by achieving management objectives and proactively responding to customer requests and directives.
  
 Responsibilities:
  
Telephone Management: Answer and respond to phone calls, taking necessary actions. 
Customer Service: Address customer queries and problems, including invoice and delivery issues, efficiently and satisfactorily. 
Record Keeping: Compile specifications accurately and maintain company records in line with Operating Procedures. 
Order Processing: Process customer orders, quotations, and invoices accurately. Liaise with the Operations Director/Production department to determine lead times. 
Sample Management: Ensure prompt dispatch of manufactured samples and follow up with customers. 
Artwork Coordination: Initiate and progress artwork requests, maintaining continuous communication with customers and the Production Department until customer approval is obtained and stereos are requested. 
Customer Relations: Develop and maintain positive relationships with existing customers, providing advice, assistance, and service to retain profitable business. 
Customer Contact: Regularly contact customers via telephone/email to prompt new orders, quote for new or existing requirements, and ensure current service meets expectations. 
Product Knowledge: Achieve a thorough understanding of the full product range, including materials and presentations. 
Quality Compliance: Be fully conversant with relevant sections of the company's Quality Manual, ensuring adherence to Operating Procedures. 
Additional Duties: Perform any other duties deemed appropriate within the individual's capabilities.   
 Key Skills
  
Excellent communication skills via all mediums demonstrating an active listening skill-set 
Confident, empathetic and patient telephone manner 
Solution driven especially in regards to customer service and customer queries 
Pro-actively initiate design requests 
Excellent attention to detail  If you are interested in this position please apply with a current CV or contact the Letchworth Hales Office

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