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Sales and Service Coordinator
Job Posted: 13 hours ago
Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Swansea
Expire in: a month
Job Description
Due to an expansion and continued growth we are looking to appoint a Sales and Service Coordinator.
Based in a brand spanking new office you will be working 8am - 4:30pm Monday to Friday.
Your role is an integral part of the success of the business and therefore comes with a bonus - paid 6 monthly and up to 10% of your salary.
You will have an exciting and varied role and cover the following:
Sales Support:
Assist the sales team with preparing quotes, proposals, and contracts.
Maintain and update customer records, sales reports, and CRM systems.
Track sales leads, monitor performance, and follow up with clients as needed.
Schedule meetings, demos, and follow-up calls between sales representatives and clients.
Coordinate sales materials, presentations, and marketing campaigns.
Customer Service:
Serve as the first point of contact for customer inquiries via phone, email, or in person.
Handle customer complaints, issues, and service requests promptly and professionally.
Collaborate with logistics, technical, and service teams to resolve client concerns.
Ensure high levels of customer satisfaction through timely and accurate communication.
Administrative Tasks:
Manage order processing, invoicing, and tracking shipments or deliveries.
Generate sales and service reports for management review.
Assist with inventory control and stock availability updates.
Maintain organised records of client interactions, service history, and contracts.
Cross-functional Coordination:
Liaise with other departments such as finance, operations, and marketing to ensure smooth work-flow.
Help organise training sessions, trade shows, or promotional events.
Ensure compliance with company policies, procedures, and industry regulations.
You will need:
Strong organisational and multitasking abilities
Excellent verbal and written communication skills
Customer-focused attitude with strong problem-solving skills
Proficient in Microsoft Office and CRM software (e.g., Salesforce, HubSpot).
Ability to work independently and as part of a team.
Detail-oriented with strong follow-through.
Benefits
Bonus paid every Oct and April
28 days holiday
Private medical cover after probationary period.
Pension - 3% employer contribution.
On-site free parking
Close to amenities
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
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