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Sales Office Manager
Job Posted: 20 days ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Tetbury
Expire in: 8 days
Job Description
Role: Sales Office Manager
Location: Tetbury, Gloucestershire
Hours: Monday to Friday, 37.5 hours, fully office based
Salary: £45,000 - £50,000, dependent on experience
Industry: Electrical Distribution / Wholesale / Cables
An excellent opportunity has now arisen for an experienced Sales Office Manager to lead and develop an office-based sales and customer service team based in Tetbury.
Duties of a Sales Office Manager:
Lead, motivate, and develop the office-based sales team to deliver excellent customer service and meet sales objectives.
Provide coaching, training, and performance management to support individual and team development.
Foster a collaborative, accountable, and positive working environment.
Oversee all inbound customer enquiries relating to pricing, stock, lead times, and orders.
Ensure accurate and timely order processing, quotations, and customer communication.
Monitor and manage workload distribution across the team.
Build strong customer relationships by providing effective support and solutions.
Resolve escalated customer issues efficiently while maintaining a professional and customer-first approach.
Support the external sales team by coordinating customer follow-up, quotations, and lead management.
Track and report on sales office KPIs, including service levels, order accuracy, and sales performance.
Identify opportunities to streamline processes, improve efficiency, and enhance customer experience.
Work closely with supply chain, marketing, and finance teams to ensure smooth operations.
What we would like from you:
Previous experience managing a sales office or customer service team
Experience within the electrical distribution or related industry
Technical knowledge of cables, accessories, or related electrical products
Strong leadership and people management skills, with a proven ability to motivate and develop staff.
Excellent communication and problem-solving skills with a customer-first mindset.
Solid understanding of sales processes, order management, and account support.
Proficiency in CRM systems and Microsoft Office
If you are interested in this role, please apply below with your most recent CV.
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