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Sales Order Processor
Job Posted: 2 hours ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Golborne
Expire in: a month
Job Description
SALES ORDER PROCESSOR
GOLBORNE
£28,000
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? One of our trusted clients—a well-established brand in the home and lifestyle sector—is looking for a Customer Engagement Advisor to join their dedicated team.
About the Role:
This is a fantastic opportunity to be part of a busy customer care office where your focus will be on providing a superior experience to both internal and external customers. You’ll be handling orders, queries, and discrepancies across multiple channels, while working closely with other departments to support and improve business operations.
Key Responsibilities:
Process customer orders accurately and efficiently
Respond to enquiries and resolve complaints with professionalism and empathy
Collaborate with sales and specification teams to ensure seamless customer support
Use internal systems to analyse customer needs and report insights
Suggest improvements to enhance departmental performance
Participate in training and development relevant to systems, products, and customer care
Support the team with occasional overtime when required
What Great Looks Like:
Deep understanding of customer needs and business processes
Timely and cost-effective resolution of customer issues
Clear and professional communication, both written and verbal
Ability to handle challenging situations with a calm and friendly approach
Strong product knowledge and familiarity with internal systems
Active participation in meetings and adherence to company values and policies
Ideal Candidate Profile:
Experience in customer service or administrative roles
Proficient in Microsoft Office and other relevant systems
Excellent communication and listening skills
Strong attention to detail and problem-solving abilities
Adaptable and resilient under pressure
This is more than just a customer service role—it’s a chance to be part of a team that values collaboration, continuous improvement, and delivering excellence. If you’re someone who enjoys making a difference and thrives in a structured, supportive environment, we’d love to hear from you
Call Willow on (phone number removed) or email
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