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Sales & Service Coordinator - Marine

Job Posted: 21 days ago

Salary: £ 30,000 - 45,000 / Annum
Job Type: Permanent
Location: Southampton, Hampshire

Expire in: 6 days

Job Description

Sales & Service Coordinator
Location: Southampton (Office-Based)
Hours: 35 hours per week (flexitime available)
Overview
An established and highly reputable organisation is seeking to appoint a Sales & Service Coordinator to join their team.
This is a key position within the business. A structured training period will be provided, offering the successful candidate the opportunity to gain valuable knowledge and ensure a smooth transition into the role.
The position sits at the intersection of sales, operations, and customer service, supporting the day-to-day running of the business and ensuring a high level of service delivery to clients.
Key Responsibilities
Sales Support
  * Preparation of quotations, proposals, and customer documentation
  * Processing customer orders and maintaining accurate records
  * Providing administrative support to the sales function
Customer Service
  * Acting as a key point of contact for existing customers
  * Responding to enquiries, requests, and service-related queries
  * Managing customer expectations and maintaining strong relationships
Order & Project Coordination
  * Managing orders from initial enquiry through to completion
  * Monitoring progress and proactively addressing delays
  * Keeping customers informed throughout the process
Operational Coordination
  * Scheduling and coordinating engineers
  * Raising purchase orders and invoices
  * Liaising with internal departments including sales, engineering, logistics, and finance
Day-to-Day Activities
  * Responding to customer emails and telephone enquiries
  * Processing orders, purchase orders, and invoices
  * Updating internal systems and spreadsheets
  * Coordinating engineer schedules
  * Supporting sales of equipment and spare parts
Candidate Requirements
  * Previous experience in a coordination, administrative, or customer-facing role
  * Strong organisational skills with excellent attention to detail
  * Confident communication skills, both written and verbal
  * Proficiency in Microsoft Office (Excel and Word essential)
  * Experience with Sage (desirable but not essential)
  * Ability to manage multiple priorities and work effectively under pressure
  * A proactive and team-oriented approach
  * Knowledge or experience within the Marine industry (commercial or naval)
Working Environment & Benefits
  * Office-based role in Southampton
  * 35-hour working week (excluding lunch breaks)
  * Flexitime policy (option to compress hours and finish early on Fridays)
  * 20 days annual leave plus bank holidays
  * Supportive, team-oriented working environment with a strong focus on employee retention

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