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Sales specialist - Cyber Security
Job Posted: 10 hours ago
Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: KT9, Chessington North and Hook, Greater London
Expire in: a month
Job Description
Sales Specialists are tasked with growing revenue, traders and the brand presence of their assigned products against agreed targets and KPI’s as determined by Northamber and our vendor partners.
They do this through personal sales to their own accounts and by identifying net new partners. This includes looking online and using other market intelligence to identify customers already active on your focus brands but not buying from Northamber as well as customers who are buying competing products who can be targeted for a switch sell campaign.
You will become an expert and product champion for your product on the sales-floor, acting as a key contact to the vendor, sales floor and account team. You will proactively contact customers to build relationships with them to ensure Northamber are their 1st port of call for your product set. You will have regular contact with new and existing customers to inform them of current offers and products.
You will work closely with the account team to ensure feedback is built into new offers and all opportunities are maximised.
Whilst you will be focusing on selling your product set into a large breadth of customers you will still be required to play a full role on the sales floor and deliver exceptional customer service by thinking creatively, displaying enthusiasm, being positive and putting customers at the heart of everything you do to achieve the best possible results.
KPI’s
* Meet or exceed 2.5 hours minimum phone times and account contacts
* To exceed monthly revenue, market share and margin target on your personal and divisional targets.
* To provide a monthly sales forecast to the Sales manager and ensure you pipeline is always up to date
* Monthly training to the sales floor on your vendors, ensuring the team are able to proactively position your products
* Have account plans for your top accounts
* Growth of trading accounts as defined in plans
* Ensure all your vendor and customer contacts are up to date in our system
* To ensure all your customer’s correspondence’s are acknowledged and responded to within 2 hours.
* Participate and lead focus call out days
Key Responsibilities:
Sales
* Achieving personal sales and margin target
* Delivering an expert service in your field
* Delivering against organisational and personal KPI’s including margin and activity levels
* Developing and maintaining customer relationships
* Developing, qualifying and following up on sales leads with new and existing clients
* Following up e-shots and marketing activities with prospective clients
* Promoting AVM services and accessories on every sale to increase margin and value
Internal Vendor Support
* Proactively contacting accounts – lapsed, prospect, current spending and resellers focused on competing products - about your products
* Supporting the sales floor in tandem with commercial with any enquiries on your product, including quoting and advising on products for run rate enquiries
* Upselling all quotes, including completed ones to add value
* Following up personally with account managers and if necessary, accounts directly on all quotes and allocated stock.
* Working to ensure pipeline is maintained and shared weekly with management
* Using internal data on accounts to proactively drive improvement in slipped and lapsed accounts
* Continually updating and maintaining records of progress in Orderwise and providing weekly updates to commercial
* Participating / leading training sessions for your products
* Attending training sessions provided by your and other vendors to enable you to become a knowledgeable source of information for the sales floor and our customers
* Developing a positive and pro-active relationship with product and other supporting team members within AVM, your focused vendor and key customers
Objectives
* To work as part of a team with product / sales management and other internal sales sharing information and maximising effectiveness within the account base, Utilising the team to visit your accounts and ensure you are constantly working toward increasing the product portfolio within you accounts.
* Ensure you have a working knowledge of all products you are able to sell which includes being able to Quote within 3 months of joining. If you are unable to meet this requirement escalate to your manager in writing to ensure you receive required training.
* To ensure you are constantly up selling and cross sellingBefore You Apply
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