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Sales & Support Administrator
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Permanent
Location: YO10, Heslington, City of York
Expire in: a month
Job Description
Sales & Support Administrator
Location: England & Wales
Salary: £26,066 per year
Contract: Full-time, permanent (35 hours per week)
Benefits:
• Generous pension plan (USS)
• Enhanced family leave benefits
• 31 days of annual leave (plus bank holidays)
• Flexible working hours
• Remote or hybrid working options
Make a real impact in Higher Education.
We’re looking for a Sales & Support Administrator to help us deliver excellent customer service and support income generation across Advance HE.
You’ll work closely with our sales and customer teams to make sure all pricing and costing for our membership, products, and services are accurate, timely, and consistent.
This role is ideal for someone who enjoys following clear processes, pays strong attention to detail, and wants to help improve how things are done.
Main Responsibilities
Deliver Accurate Costing and Pricing
• Use costing and pricing tools daily, following all agreed procedures and targets.
• Work closely with teams across Advance HE to make sure all costing and pricing work is accurate and completed on time.
Support Sales and Customer Service
• Handle customer and member queries, making sure they’re directed to the right teams quickly.
• Spot new business leads and follow them through the sales process.
• Pass on engagement opportunities to account managers or other relevant teams.
• Process customer orders efficiently and help ensure a smooth, professional experience.
• Support reporting on all sales and income, making sure data is accurate for good decision-making.
• Continue learning about Advance HE’s membership, products, and services to better support the wider team.
What We’re Looking For
Essential skills and experience:
• Experience working as part of a cross-functional team to deliver high-quality results.
• Proven ability to support sales and engagement plans that generate leads and opportunities.
• Experience using costing and pricing tools for income-generating work.
• Strong background in customer service and sales support.
• Interest and curiosity about the higher education sector in the UK and internationally.
About Advance HE
Our mission is to help build trust and confidence in higher education. We aim to tackle inequalities and support education that meets the changing needs of students and society.
We work with people, institutions, and partners all over the world to share knowledge, understand challenges, and deliver effective solutions.
Our people – and the people we work with – are what make us who we are.
How to Apply
If you have the skills and experience we’re looking for, please click Apply to complete your application on our website.
Advance HE is committed to providing equal opportunities for everyone, no matter their background.
No agencies, pleaseBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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