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Sales Support Administrator

Job Posted: 4 days ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: SG6, Norton, Hertfordshire

Expire in: 23 days

Job Description

Sales Support Administrator
Location: Letchworth Garden City (office based)
Salary: £26,000 – £28,000 per annum
Employment Type: Full-Time, Permanent
Working Hours: Monday to Friday, 08:30 AM – 5:00 PM

Company Overview

Our client, a well-established recycling materials manufacturer based in the scenic town of Letchworth, is seeking a proactive and detail-oriented Sales Support Administrator to join their team. This is a fantastic opportunity to contribute to a respected local business in a collaborative and supportive environment.

Full on-site training will be provided to the successful candidate.

Role Overview

The Sales Support Administrator will play a key role in supporting the day-to-day operations of the sales function. This position involves a combination of administrative support, customer service, and coordination across departments to ensure smooth and efficient sales processes.

Key Responsibilities

  * Telephone Handling: Professionally answer and respond to incoming calls, ensuring timely and appropriate follow-up.

  * Customer Service: Resolve customer enquiries and issues promptly, including matters related to invoices and deliveries.

  * Administrative Support: Compile customer specifications and maintain accurate company records in accordance with standard operating procedures.

  * Order Processing: Accurately process customer orders, quotations, and invoices. Coordinate with the Operations Director and Production team to confirm lead times.

  * Sample Coordination: Arrange the prompt dispatch of product samples and follow up with customers to ensure satisfaction.

  * Artwork Management: Initiate artwork requests and maintain clear, consistent communication with both customers and the Production Department through to final approval and stereo ordering.

  * Customer Relationship Management: Foster strong, positive relationships with existing customers by offering reliable support and guidance to encourage repeat and profitable business.

  * Proactive Customer Engagement: Regularly reach out to customers via phone and email to encourage new orders, provide quotations, and assess service satisfaction.

  * Product Knowledge: Develop a thorough understanding of the company’s product range, including materials and presentation formats.

  * Quality Assurance: Maintain familiarity with relevant sections of the company’s Quality Manual and ensure all tasks comply with established procedures.

  * Other Duties: Undertake any additional responsibilities deemed suitable to the role and within the scope of the individual's capability.

Candidate Requirements:

  * Excellent communication skills, both written and verbal

  * Confident, empathetic, and patient telephone manner

  * Customer-focused, with a solution-driven mindset

  * Strong attention to detail and accuracy

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Sales Support Administrator job near me in SG6, Norton, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!