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Sales Support Coordinator

Job Posted: 15 days ago

Salary: £ 34,000 - 40,000 / Annum
Job Type: Permanent
Location: Suffolk

Expire in: 12 days

Job Description

Sales Support Coordinator
 Bury St Edmunds
 £34,000 - £40,000 DOE
 Hybrid Opportunity
  
 We are searching for a Sales Support Coordinator on behalf of our client to provide structured, end‑to‑end support to the sales function. The role focuses on coordinating orders, pricing, and sales documentation, working closely with sales colleagues and internal teams to ensure commercial activity is delivered accurately, efficiently, and in line with agreed timelines.
  
 Key Responsibilities: 
  
Processing customer orders accurately and efficiently from receipt through to invoicing and preparation for dispatch 
Liaising with logistics providers and freight partners to coordinate shipments and deliveries 
Providing professional customer support via telephone and email 
Proactively identifying customer requirements and offering appropriate advice or solutions 
Managing enquiries, preparing quotations, and following up throughout the sales process 
Maintaining accurate and up‑to‑date records within internal business systems 
Coordinating delivery schedules with planning, purchasing, and supply teams 
Preparing export and shipping documentation for international orders 
Supporting finance processes, including managed payment terms and documentation 
Handling customer complaints and returns, including preparation of credit requests 
Assisting with credit control activities through monitoring account status and payments   
 Requirements: 
  
Previous experience in sales administration, order processing, customer service, or a similar commercial support role 
Experience using CRM systems 
Strong IT skills, including Microsoft Office applications 
A customer‑focused, solution‑driven approach to work 
Ability to work independently while collaborating effectively within a wider team 
Strong attention to detail and ability to manage complex, multi‑stage processes   
 If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)

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