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Sales Support Specialist

Job Posted: a month ago

Salary: £ 29,000 - 33,000 / Annum
Job Type: Permanent
Location: Gravesend

Expire in: 7 hours

Job Description

Sales Support / Customer Service Specialist
£29,000 P/A + On Target Earnings (£33,000 OTE)
Gravesend, Kent
Full Time | Permanent | Monday to Friday

Do you have strong customer service and relationship-building skills?

Have you worked in a sales support, customer service, or account management role within a fast-paced environment?

Attega Group is currently partnering with our client in recruiting a Sales Support / Customer Service Specialist.

This is a varied and hands-on role where you will play a key part in supporting customer relationships, driving business growth, and supporting a busy commercial team. You will act as a central point of contact for clients, assisting with onboarding, account management, sales support, and day-to-day customer queries. 

You’ll enjoy building relationships, working at pace, and bringing a proactive and organised approach to your work.

In return, our client is offering a salary of £29,000 P/A with On Target Earnings of £33,000.

Your responsibilities will include:

Acting as a key point of contact for clients, delivering excellent customer service
Building strong relationships with customers and managing agents
Supporting newly onboarded accounts throughout their first month, assisting with day-to-day queries and requests
Managing lapsed accounts and supporting client re-engagement activities
Supporting the Business Development team with follow-ups, administration, and customer communication
Chasing outstanding quotes, purchase orders, and resolving internal requests
Assisting with tender responses, compliance documentation, and account records
Researching prospect accounts and supporting business development activity
Maintaining accurate CRM systems and updating internal portals
Preparing reports on customer feedback, sales activity, and performance metrics
Supporting cross-selling opportunities across multiple service lines
Working closely with internal teams to ensure smooth end-to-end service delivery
Taking a proactive approach to resolving customer and operational challenges
Supporting continuous improvement initiatives and wider team objectives
The ideal candidate:

Experienced in a customer service, sales support, or account management role
A confident communicator with a professional telephone manner
Strong relationship-building and organisational skills
Able to manage multiple priorities within a fast-paced environment
Positive, proactive, and solutions-focused with a “can-do” attitude
Comfortable working independently and as part of a team
Detail-oriented with strong accuracy and administration skills
Experienced using CRM systems and Microsoft Office packages
Target-driven and motivated to support business growth
Keen to learn, develop, and progress within the business
If you’re looking for a role where you can combine customer service with commercial impact and be part of a supportive, growing team, we’d love to hear from you

For more information on our Sales Support / Customer Service Specialist role, please contact Craig at Attega

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