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Role: Salesforce Administrator - Service Cloud Specialist
Location: Hybrid (London-based)
Salary: £60,000 + benefits
About the Role:
We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations.
Key Responsibilities:
Administer and maintain Salesforce Service Cloud environments
Configure and manage Einstein Bots for automated customer interactions
Implement and optimise Omnichannel routing for seamless service delivery
Collaborate with stakeholders to gather requirements and deliver tailored solutions
Ensure data integrity, security, and compliance within Salesforce
Provide user training and support for Salesforce functionalityRequirements:
Proven experience as a Salesforce Administrator
Strong expertise in Service Cloud
Hands-on experience with Einstein Bots
Knowledge of Omnichannel features and best practices
Salesforce Administrator certification (preferred)
Excellent communication and problem-solving skillsWhat We Offer:
Competitive salary: £60,000 + benefits
Hybrid working model (London-based)
Opportunity to work with a forward-thinking team and innovative technologyDo not include the following in your job application, CV, or cover letter:
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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