Expire in: 11 days
Location: UK (Hybrid – occasional on-site as required)
Contract: 6 Months
Start Date: ASAP
Rate: Market Rate - Inside IR35
About the Role
We are seeking a skilled Customer Support Engineer (SCADA/ADMS) to join on a 6-month contract. The role will involve supporting Advanced Distribution Management Systems (ADMS) and SCADA solutions, with a focus on troubleshooting, system enhancements, and delivering high-quality support to end users in a critical infrastructure environment.
Key Responsibilities
* Support, maintain, and enhance ADMS/SCADA applications including DMS, OMS, Storm Assist, and DER.
* Work with utilities and system operators to translate functional specifications into technical solutions.
* Perform installation, configuration, integration, and performance tuning of ADMS applications.
* Troubleshoot and resolve issues related to Linux, Windows, Oracle, SQL, networking (TCP/IP, DNS, firewalls, switches), and related systems.
* Develop and maintain shell scripts, SOAP integrations, Jasper Reports, and database queries.
* Provide root cause analysis and corrective actions for reported system incidents.
* Collaborate with cross-functional teams and customers to ensure high-quality service delivery.
* Maintain compliance with industry standards such as NERC CIP.
* Contribute to continuous improvement in monitoring, diagnostics, and remote support solutions.
Essential Skills & Experience
* Proven experience with ADMS products such as PowerOn Fusion (PoF) or PowerOn Advantage (PoA).
* Strong understanding of SCADA and modelling tools.
* Knowledge of transmission and distribution electrical grids.
* Technical expertise with Linux, Windows, Oracle, SQL, Shell scripting, SOAP, Jasper Report, Cassandra.
* Networking knowledge: TCP/IP, routing, LAN, DNS, Active Directory, firewalls, switches.
* Ability to work independently and manage issues under pressure.
* Strong problem-solving, analytical, and communication skills.
* Experience interfacing directly with customers in high-stakes environments.
Desirable Skills
* Hands-on experience with ADMS S6.
* Additional knowledge of remote monitoring and diagnostics tools.
* Familiarity with large-scale utility environments.
Personal Attributes
* Proactive and customer-focused, with a positive attitude.
* Strong logical reasoning and structured problem-solving approach.
* Able to set a high standard in terms of quality, consistency, and delivery
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