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Scheduling Administrator
Job Posted: 4 hours ago
Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: L7, Old Swan, Liverpool
Expire in: a month
Job Description
Scheduler - Engineers
My client are looking for a Scheduler - Engineers to join their busy service desk team in Liverpool. This role provides dedicated support to key customers, ensuring effective allocation of engineers and resources, and acting as the main point of contact for all reactive and planned maintenance requests.
You’ll play a vital role in ensuring smooth service delivery, customer satisfaction, and compliance with agreed KPIs and SLAs.
Key Responsibilities
* Handle internal and external calls, including reactive maintenance requests.
* Review and monitor open call-outs and planned maintenance tasks daily.
* Coordinate planned and reactive maintenance activities.
* Support engineers with accurate details on quotations and follow-up works.
* Keep customers updated on progress and engineer arrival times.
* Ensure follow-up calls, parts orders, and works are completed to KPI/SLA standards.
* Liaise with internal departments to deliver professional service solutions.
* Manage customer complaints from initial contact to resolution.
* Proof and check engineer and subcontractor paperwork for accuracy.
* Support contract management to deliver service agreements to the highest standard.
Requirements
* Strong geographical awareness and ability to plan/prioritise workloads.
* Experience with help desk systems and administration tasks.
* Proficient in Microsoft Office.
* Experience with a computerised facilities management system.
* Minimum 3 years’ experience within FM/M&E maintenance and scheduling.
What’s on Offer
* Competitive remuneration package
* 25 days holiday + bank holidays (with holiday buying scheme)
* Additional holidays for time served
* Cycle to work & car salary sacrifice schemes
* Pension & life insurance
* Employee discounts and assistance programme
* Referral and recognition schemes
* Free onsite parking
* Opportunities for growth and development within a supportive teamBefore You Apply
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Looking for your next career move? Join a top company hiring Scheduling Administrator job near me in L7, Old Swan, Liverpool! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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